The Haven High Tunnel is shipped on a 4×8 wood­en pal­let via motor freight (an 18 wheel trac­tor trail­er). Depending on the order, some­times mul­ti­ple Havens can fit on one pallet, and sometimes our longest Havens may need up to two pallets.

You will receive a pro num­ber for track­ing from Farmers Friend when your ship­ment is picked up from our facil­i­ty. It is rec­om­mend­ed that you con­tact the car­ri­er pri­or to deliv­ery to make arrange­ments for time and date. There is some flex­i­bil­i­ty in date and time of deliv­ery, but cus­tomers in remote areas should accept deliv­ery at the car­ri­ers con­ve­nience to avoid exces­sive delays or extra charges.

Unloading the Haven:

Prior to mov­ing or unload­ing, please take pic­tures of the order. This is in case items are miss­ing or dam­aged we have a way to ver­i­fy con­tents and con­di­tion. We rec­om­mend con­duct­ing an inven­to­ry of the ship­ment with your includ­ed pack­ing list as soon as pos­si­ble after unloading.

As far as unload­ing, it is the cus­tomer’s respon­si­bil­i­ty. The car­ri­er will not have a fork­lift to unload. A fork­lift or trac­tor with forks is not required, as the ship­ment can be unloaded by hand with two peo­ple. Simply break the bands, and/or and remove the plastic pack­ag­ing. The indi­vid­u­als unload­ing should be capa­ble of team-lift­ing 130 pounds. Out of con­sid­er­a­tion for the car­ri­er, we request you pre­pare to unload as quick­ly as possible.

Farmers Friend will not autho­rize the use of any lift­gate ser­vices, and they are not includ­ed in any ship­ping charges, nor is it includ­ed with free ship­ping. If the local ter­mi­nal or dri­ver offers lift gate ser­vices, do not accept them for any rea­son as there will be an addi­tion­al charge billed to you from Farmers Friend at $100.