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Home > Order Information > Do I need a tractor/forklift to unload my freight shipment?
Do I need a tractor/forklift to unload my freight shipment?
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No. You would find it helpful, but the order can be downloaded from the truck by piece or bundle. The driver is not responsible for unloading, therefore make plans to have someone there to help. 


The Cater­pil­lar tun­nels are shipped on a 4×8 wood­en pal­let via motor freight (an 18 wheel trac­tor trail­er). Depend­ing on the order, some­times mul­ti­ple tun­nels can fit on one pallet.


You will receive a pro num­ber for track­ing from Farm­ers Friend when your ship­ment is picked up from our facil­i­ty. It is rec­om­mend­ed that you con­tact the car­ri­er pri­or to deliv­ery to make arrange­ments for time and date. There is some flex­i­bil­i­ty in date and time of deliv­ery, but cus­tomers in remote areas should accept deliv­ery at the car­ri­ers con­ve­nience to avoid exces­sive delays or extra charges.


Pri­or to mov­ing or unload­ing, please take pic­tures of the order. This is in case items are miss­ing or dam­aged we have a way to ver­i­fy con­tents and con­di­tion. We rec­om­mend con­duct­ing an inven­to­ry of the ship­ment with your includ­ed pack­ing list as soon as pos­si­ble after unloading.


As far as unload­ing, it is the cus­tomer’s respon­si­bil­i­ty. The car­ri­er will not have a fork­lift to unload. A fork­lift or trac­tor with forks is not required, as the ship­ment can be unloaded by hand with two peo­ple. Sim­ply break the bands and remove the pack­ag­ing. The indi­vid­u­als unload­ing should be capa­ble of team-lift­ing 130 pounds. Out of con­sid­er­a­tion for the car­ri­er, we request you pre­pare to unload as quick­ly as possible.


Farm­ers Friend will not autho­rize the use of any lift­gate ser­vices, and they are not includ­ed in any ship­ping charges, nor is it includ­ed with free ship­ping. If the local ter­mi­nal or dri­ver offers lift gate ser­vices, do not accept them for any rea­son as there will be an addi­tion­al charge billed to you from Farm­ers Friend at $150.

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